Privacy Policy

This Privacy Policy explains how De-Twist Dental Specialist (“we”, “us” or “our”) collects, uses and protects personal information when you use detwistdentals.com. We handle personal data in line with the Nigeria Data Protection Act 2023.

Who we are

De-Twist Dental Specialist operates dental clinics at 8B CMD Road, Magodo, Lagos and at Grand Point Mall, 46 Adeniji Street, Ogba, Lagos. For any question about this policy, contact us at info@detwistdentals.com or call +234 706 959 7081.

What this policy covers

This policy applies to this website. Information about your dental treatment is recorded in your clinical file at the clinic and is protected by professional confidentiality and the laws that govern healthcare records. Please do not send detailed medical information through website forms or WhatsApp. Share it with your dentist in person instead.

Information we collect

  • Appointment requests and bookings: your name, phone number, email address, preferred date and time, and any message you write.
  • Newsletter sign-up: your name and email address.
  • Reviews: your name, email address, rating and review text. Your review and the name you give may appear on our website.
  • Enquiries: the details you share when you contact us by email, phone or WhatsApp.
  • Technical information collected automatically: IP address, browser and device type, pages visited, approximate location and time spent on the site, collected through cookies and similar technologies.

How we use your information

  • To respond to your enquiries and manage your appointments.
  • To send appointment confirmations and reminders.
  • To send our newsletter and oral health tips if you subscribed. You can unsubscribe at any time.
  • To display patient reviews.
  • To understand how the website is used and to improve it.
  • To keep the website secure and prevent spam or misuse.
  • To meet our legal obligations.

Our legal basis

Under the Nigeria Data Protection Act we rely on: your consent (for example, newsletter sign-ups and cookies where required); steps taken at your request before providing our services (such as booking an appointment); our legitimate interests in running and securing our website and improving our services, where these are not overridden by your rights; and legal obligations.

Cookies and analytics

We use Google Analytics, through Google Site Kit, to understand how visitors use our website. Analytics cookies collect information such as pages visited and approximate location. Our Google reviews display and WhatsApp chat button may also load content or set cookies from those providers. You can block or delete cookies in your browser settings. The website will still work, although some features may be affected.

Who we share information with

We do not sell your personal information. We share it only with service providers who help us run the website and our communications, and only as far as needed: Google (analytics, search tools and the display of Google reviews), our web hosting and email delivery providers, and WhatsApp (Meta) if you choose to message us through the chat button. We may also disclose information where the law requires it or to protect the rights and safety of others.

Transfers outside Nigeria

Some of our providers, such as Google, process data outside Nigeria. Where this happens, we take steps to make sure your information stays protected in line with the Nigeria Data Protection Act.

How long we keep information

We keep personal information only for as long as it is needed for the purposes above or as the law requires, and then delete or anonymise it. You can ask to be removed from our newsletter list at any time.

Security

We use reasonable technical and organisational measures to protect personal information, including secure HTTPS connections and restricted access to our systems. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Your rights

You have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, or to restrict or object to how we use it;
  • receive your information in a portable format, where this applies;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email info@detwistdentals.com. If you are not satisfied with our response, you may complain to the Nigeria Data Protection Commission.

Children

Our website is intended for adults. Parents and guardians may book appointments on behalf of a child. We do not knowingly collect information directly from children through the website.

Links to other websites

Our articles link to external websites. We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Last updated: 27 October 2026